Support Blocks
If you have the right team in place already or just want to give your valuable team the much needed short term support they need to complete a project, Just use our support services on an hourly basis.
Technology Support Services on your terms
Whether you are deploying virtual servers using infrastructure services, starting your data migration projects, or just have a break-fix issue which your team is spending longer than required to resolve then our reactive Cloud support services offer you technical capabilities at your fingertips.
Be Nimble IT Support provides partners with reactive support to help keep their customers’ services operating smoothly. Support is available to you in Block hours.
What you can use our support blocks for?
SOLUTION DESIGN
Not sure how your solutions will perform on the Cloud, having trouble choosing the right cloud for the business or just need help with the design. Use Cloud Care services to gain support for your solutions
VENDOR ESCALATION
Escalation of queries related to Vendor’s infrastructure and services will be done by our team so you do not have to worry about navigating complex support agreements.
ADMINISTRATIVE
Administrative support is a level up from the basic break-fix support. It is primarily to support qualified IT Staff at the Service provider end or the end customer end. This support service helps with cloud configuration and reconfiguration to suit the changing needs. This is only available in the 24×7 Bronze Silver and Gold packages.
BREAK-FIX SUPPORT
These services assist partners and end customers to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended downtime of services if not caused by OEM infrastructure. An L3 engineer quickly assesses the problem to recommend corrections and alternatives.
FEATURES
- COMPONENTS SUPPORTED
- SUPPORT MODEL
- SUPPORT HOURS COVERAGE
- RESOLUTION
- VENDOR ESCALATIONS
- SOLUTION DESIGN ASSISTANCE
- BREAK FIX SUPPORT
- PLANNED DATA CENTER ACTIVITIES
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SUPPORT HOURS PACKAGES
Support Blocks
- DATACENTRE COMPONENTS (Mentioned Above)
- REMOTE
- 24X7 availability and response within 4 hours for all queries
- Depends on the nature of the support request
- INCLUDED
- INCLUDED
- INCLUDED
- INCLUDED
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Available Blocks
20 Hours
50 Hours
100 Hours
250 Hours
500 Hours
1000 Hours
Why Be Nimble IT
Get there faster
Leverage our established blueprints, solutions and automation expertise to quickly move to the cloud and achieve a faster time to value.
Reduce Risk
Our security posture and DevOps approach mean getting to the cloud without disruption to your current operations while ensuring compliance and governance.
Cloud Native
Maximize your cloud investment and create an agile IT environment through seamless, continuous integration of new technologies and automation.
